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Order and Delivery Policies
1. Order Confirmation :-
O
rders can be placed 24/7 through our website at www.theindiamart.co.uk. Orders are confirmed via email after successful payment.
2. Order Processing :-
O
rders placed before 1 PM will be processed the same day. Orders placed after cut-off will be processed the next business day.
3. Order Cancellation :-
O
rder cancellation is not allowed after successful payment.
4. Prodcut out of stock :-
Y
ou will be notified via email within 24 hrs of placing your order. Either you can select replacement product or we will shipped partial order and issue a coupan for the same value.
5. Delivery Policy :-
S
tandard delivery time 2-3 working days depends on product availibilty. Note that we rely on imported goods, so there may be occasional delays in delivery due to international shipping or customs processing.
6. Next Day Delivery :-
I
t is only available if your order before 1 pm and the products you ordered are available. Note that we rely on imported goods, so there may be occasional delays in delivery due to international shipping or customs processing.
7. Delivery Process :-
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rders are delivered by our in-house team or trusted third-party logistics partners. You will receive tracking information and real-time delivery updates via SMS/email.
8. Missed Deliveries :-
I
f no one is available to receive the order, your product can be placed in a safe place or you can reschedule delivery by contacting our third-party logistic partners.
9. Returns :-
P
erishable goods are non-returnable. If you receive damaged, expired, or wrong items, contact us within 24 hours of delivery. If you thick your packaging box is damaged, we advised you to capture a video and photos before opening the box, and take a photos if product is damaged.
10. Refunds :-
R
efunds are not available; however, a store credit of the same value will be issued for future purchases.
11. Cookie policy :-
O
ur website does not use cookies to collect or store any personal information. We respect your privacy and do not track your activity through browser cookies, third-party cookies, or any form of persistent data storage.
12. Data Retention Policy :-
W
e only retain your personal data for as long as necessary to fulfill the purpose for which it was collected. All user data collected through our website is stored for a maximum of 90 days, after which it is automatically deleted from our systems.
13. Contact Us :-
F
or any questions or delivery concerns, contact us at: admin@theindiamart.co.uk
Free shipping
Next Day delivery available
Daily Gifts
Complementary gift on each order
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